Terms and conditions of sale

Updated on 05/07/2024.

Ateya Vacances guarantees these terms and conditions. Ateya Vacances is a société par Actions Simplifiées (simplified joint stock company) with a capital of €10,000, having its registered office at 425 rue René Descartes - 13100 AIX-EN-PROVENCE, registered with the Registre des commerces et des sociétés (RCS) of Aix-en-Provence under number 814 736 716. The following conditions of sale set out the terms and conditions for the purchase of travel services offered by Ateya Vacances and constitute some of the prior and contractual information required by articles R211-4 and R211-6 of the French Tourism Code. These conditions are brought to the customer's attention before any subscription. By entering into a contract, the customer expressly acknowledges that he/she has read them before making a reservation and declares that he/she accepts all the terms without reservation.

Essential rights under Directive (EU) 2015/2302 transposed into the Tourism Code:

• Travellers will receive all essential information about the package before concluding the package travel contract.
• The organiser as well as the retailer are responsible for the proper execution of all travel services included in the contract.
• Travellers are provided with an emergency telephone number or contact details enabling them to reach the organiser or retailer.
• Travellers may transfer their package to another person, giving reasonable notice and possibly subject to additional charges.
• The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract, and in any case may not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveller may cancel the contract. If the organiser reserves the right to increase the price, the traveller is entitled to a price reduction in the event of a reduction in the corresponding costs.
• Travellers may cancel the contract without paying cancellation fees and receive a full refund of payments made if any of the essential elements of the package, other than the price, undergoes a significant change. If, before the start of the package, the professional responsible for the package cancels it, travellers may obtain a refund and compensation, if applicable. Travellers may cancel the contract without paying a cancellation fee before the start of the package in the event of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the package.
• In addition, travellers may cancel the contract at any time before the start of the package, subject to payment of an appropriate and justifiable cancellation fee.
• If, after the start of the package, important elements of the package cannot be provided as planned, appropriate alternative services must be offered to travellers at no extra charge.
• Travellers may cancel the contract without paying cancellation fees if the services are not performed in accordance with the contract, if this significantly disrupts the execution of the package and if the organiser does not remedy the problem.
• Travellers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of travel services.
• The organiser or retailer must provide assistance if the traveller is in difficulty.
• If the organiser or retailer becomes insolvent, the amounts paid will be refunded. If the organiser or retailer becomes insolvent after the start of the package and transport is included in the package, repatriation of travellers is guaranteed. Ateya Vacances has taken out insolvency protection with APST. Travellers can contact this organisation at 15, avenue Carnot 75017 Paris.

TEL: +33(0)1 44 09 25 35 if they are refused services due to the insolvency of Ateya Vacances.

Website where this directive (EU) 2015/2302 can be consulted: https://eur-lex.europa.eu/legal-content/FR/TXT/PDF/?uri=CELEX:32015L2302

1 - Registration and payment.

• Subscription conditions : By subscribing to a travel service offered by Ateya Vacances, the customer acknowledges that he/she is at least 18 years of age and not under guardianship or tutelage. In addition to expressly consenting to the processing of his/her own personal data in the context of the contract, he/she guarantees that he/she represents all persons registered for the trip and has the necessary authority to register the minor(s). He/she attests to the truthfulness and accuracy of the information provided for all the participants, which is necessary for the validation and proper execution of the contract. They also confirm that they have given their consent for their personal data to be communicated to and processed by Ateya Vacances. It is the customer's responsibility to inform Ateya Vacances at the time of booking of any circumstances concerning him/her (age for children, disabled persons, illness, pregnancy, etc.) that may affect the smooth running of the holiday. The customer's subscription implies his/her acceptance, and that of the other participants in the file, without reservation, of the provisions of these terms and conditions of sale, which he/she acknowledges having read before validating his/her reservation. The latter form an integral part of the contract and constitute part of the prior information stipulated in articles R211-4 and R211-6 of the French Tourism Code.
• The contractual price: is the price confirmed at the time of booking and cannot be contested. Before confirming a booking, the customer must ensure that the advertised price is acceptable to him/her, accepting the principle that it is a fixed price. No complaint or request for reimbursement will be considered once the booking has been confirmed. As part of some of our offers and for certain departures, the customer will be able to choose his or her own flights in complete flexibility, with airfares being adjusted in real time. The prices shown are therefore unit prices (for one person) based on a double room. This implies a permanent variation in air fares, and the prices shown are therefore likely to be adjusted regularly according to availability and the specifics of the customer's request. The prices announced by Ateya Vacances include the services strictly mentioned in the description and, unless otherwise stated in the said description, never include: administrative, customs and health formalities, meals on board the aircraft, during stopovers and/or in transit, porter's fees and tips, optional excursions, drinks with meals (unless otherwise stated), personal expenses, local communications (telephone, wifi etc.), insurance (cancellation, luggage, assistance etc.), exit and stay taxes to be paid locally for certain countries), insurance (cancellation, luggage, assistance, etc.), exit and tourist taxes to be paid locally for certain countries. All bookings for services without air transport will be subject to an administration fee of €25, with a maximum of €100 per booking. Children under 2 pay 10% of the adult price. During air travel, they travel on their parents' laps, as they do not have an allocated seat or baggage allowance. Children aged 12 and over are charged the adult rate and must share a room with an adult. Baby's rates will be applied for babies under 2 years of age (on the date of return from the stay). Children's rates will be applied for children aged 2 to under 12 (on the date of return from the holiday), sharing a room with two adults.
• Payment : Reservations are deemed to have been made on receipt of full payment for the holiday. Travel documents will only be issued by Ateya Vacances on this condition. The customer may, however, pay a deposit of 50% of the total cost of the holiday at the time of registration and the balance 45 days before departure. For bookings made less than 45 days before departure, the full amount is required at the time of registration. Cheques are accepted up to 45 days before departure. If the customer fails to pay the price in accordance with the above conditions and without a reminder from Ateya Vacances, the customer will be deemed to have cancelled the booking and will be liable for the cancellation charges set out in article 4. The sums paid by the customer at the time of booking will then constitute an advance on the payment due. Any delay in payment will result in the invoicing of legal interest.
• Payment of your order : 3 times free of charge by bank card for purchases of €1,500 or more and 4 times free of charge for purchases of €4,000 or more. Conditions: This offer is reserved for private individuals (over 18 years of age) residing in France and holding a Visa or MasterCard bank card with a validity date greater than the chosen financing period. Systematic authorization cards such as Electron, Maestro, Nickel, etc., as well as e-cards, Indigo cards and American Express cards are not accepted. How to subscribe: Once you have completed your order, simply click on the "3x 4x payment by credit card" button: Payment in 3 or 4 installments by credit card allows you to pay for your order on our website as follows:

- a compulsory deposit, debited on the day of confirmation of dispatch of your order ;
- two or three monthly installments, each corresponding to one third or one quarter of the order, debited 30 and 60 days later for the 3 installments and 30, 60 and 90 days later for the 4 installments.

• Travel documents : will be sent by email between 15 days and 3 days before departure and subject to Ateya Vacances having received payment in full. It is important to arrive at the airport with these documents printed. Customers are therefore advised to check their email inbox. If no information is received within 48 hours of departure, or if the travel documents are incomplete, the customer should contact resa@ateya.fr.

The customer is asked to comply with the times mentioned on the invitation (or on any other document provided to this effect) and to take into account the waiting time due to health, customs and police formalities. Any arrival after the check-in deadline indicated on the airport invitation (or any other document issued in this respect) will result in the application of the corresponding modification or cancellation fees (see article 4-2-2 of these Conditions of Sale).

2 - Revision of prices.

The prices indicated on this support have been established on the basis of the economic conditions in force on 04 July 2023. They may therefore be revised upwards or downwards, even after the contract has been concluded, up to 20 days before departure, depending in particular on the cost of fuel or other sources of energy, the exchange rate relevant to the contract and taxes and duties. If the increase exceeds 8% of the total price of the trip, the customer may cancel the trip free of charge, provided that the tour operator is notified in writing of the cancellation no later than 3 days from the date of receipt of notice of the variation. If this condition is not observed, any cancellation will give rise to the collection of the cancellation charges stipulated in article 4 of these conditions of sale.

3 - Customer suitability.

• Persons with reduced mobility (PRM) : The Tour Operator must be notified, in writing, prior to any booking, of a customer's disability and/or incapacity and of any special needs that may arise in order to be able to inform the customer as to whether or not the trip can be adapted to his/her situation. Similarly, customers who have suffered any trauma and/or pathology subsequent to the booking must inform the tour operator of this within a reasonable time prior to departure. As not all our hotels / receptives / transporters are able to accommodate PRMs, Ateya Vacances must make a prior request to its partners. Response times may be relatively long and additional charges may be required, particularly if a private transfer is required. All requests for assistance must be made in writing to the transport department at least 72 hours (working days) before departure. Ateya Vacances cannot be held responsible for the non-issuance or refusal of assistance by the airline and/or airport services. The customer must ensure that he/she is physically and mentally fit to use the services booked. It is therefore strongly recommended that you consult your doctor before booking and before departure. Ateya Vacances reserves the right to refuse any booking that it considers unsuitable for the customer's abilities.
• Pregnant women : The Tour Operator recommends that you first consult the boarding conditions set out in the airline's general conditions of carriage. The tour operator cannot be held responsible if a pregnant person is turned away by the airline. Also, pregnant women may be strongly advised not to take part in certain activities/excursions/treatments and some service providers reserve the right to prohibit them from doing so.
• Minors : Under no circumstances will Ateya Vacances accept the registration of an unaccompanied minor. If a minor is registered without the knowledge of Ateya Vacances, no refund or payment will be accepted. Similarly, one or more minors may not stay alone in a room or accommodation unit, even if they are billed at the adult rate (children over 12 years of age). They must therefore share the room or accommodation unit with a guest of legal age. Hotels identified on our media as "adults only" are for adults only. If, despite this notification, the customer registers a minor, Ateya Vacances cannot be held responsible and no refund of the service or any charges will be made.
• Customer suitability : The safety of all Passengers is of paramount importance to Ateya Vacances. For this reason, Passengers declare that they are medically, physically and psychologically fit to make the chosen journey, and that their conduct or condition will not affect the safety or comfort of the aircraft or hotel, or that of other Passengers. Passengers with a physical or mental disability, an incapacity or restriction of mobility, suffering from an illness requiring medical treatment or assistance, and pregnant women, must imperatively inform the Company. Ateya Vacances reserves the right to refuse to provide a holiday to a customer, for objective and non-discriminatory reasons, if the customer proves unfit to participate. To this end, the passenger must, where applicable and at the time of booking, provide as much detail as possible regarding his/her physical and/or mental state of health, so that Ateya Vacances and all of its partners can consider their obligation in a safe or operationally feasible manner, taking into account any issues relating to the various infrastructures.

4 - Transfer / Modification / Customer cancellation.

In accordance with Article L 121-21-8 of the French Consumer Code, the right of withdrawal does not apply to tourist packages. Therefore, Ateya Vacances strongly recommends that travellers take out one of the insurance policies offered by Ateya Vacances in order to be covered in the event of cancellation, need for assistance or interruption of the holiday.

• Assignment : The traveller may, up to seven days prior to departure and after notifying Ateya Vacances in writing at resa@ateya.fr, assign his or her contract to another person (the assignee) who meets the same conditions as the traveller for the trip or holiday. The transferor of the contract and the transferee are jointly and severally liable for payment of the balance as well as any additional fees and/or costs incurred as a result of this transfer. In addition, Ateya Vacances will charge a handling fee of : 

- 35 per transfer for France files
- 75€ per transfer for bookings without transport150€ per transfer for bookings with transport

• Modification / cancellation : Any modification or cancellation of a booking by the customer must be notified in writing to Ateya Vacances by registered post with acknowledgement of receipt or by e-mail to resa@ateya.fr . Only the date of the postmark or the date of receipt of the e-mail will be taken into account for the application of the cancellation fee scale.
• Cancellation at the customer's request : In accordance with article L.211-14 of the French Tourism Code, the traveller may cancel the contract at any time before the day of departure, subject to payment of the standard cancellation charges mentioned below, depending on the holiday or trip booked. Cancellation by one or more persons registered on the same booking may result in the remaining passengers being charged any supplements (e.g. single room) and/or the cancellation of discounts granted prior to cancellation. Administration and insurance fees are never refundable. The costs mentioned below are per person, excluding insurance and on the total price of the trip including tax. Cancellation fees may not exceed the total cost of the booking. 
• Cancellation fees for land-based services without means of transport : conditions for cancelling your holiday / conditions for cancelling your leisure activities.
• Cancellation fees for travel on "chartered, low-cost and scheduled" flights : Charter conditions oblige us to remind you that any seat abandoned on the outward or return journey, for whatever reason, cannot be reimbursed, even in the event of postponement to another date. Abandonment of a seat on a special flight and transfer to a scheduled flight entail full payment of the price at the official fare. For certain products, specific cancellation conditions may apply; these will appear at the booking stage and on your booking confirmation. In all cases, no cancellation request will be taken into account on the day of departure. The customer will be considered absent at check-in and boarding. They will then forfeit their entire trip. In the event of cancellation or non-embarkation on the flight, the passenger may claim reimbursement of certain airport taxes and fees, which are only payable once the passenger has actually embarked. The passenger must make a written request, by post, to Ateya Vacances - 425 rue René Descartes - bât. A- 13100 AIX-EN-PROVENCE. The refund will be made no later than 30 days from the date of receipt of the request. A fee of 20% of the amount refunded will be retained by the tour operator. Administration, management and insurance fees are never refundable. In the event of partial use of air tickets, some airlines do not refund taxes.
• Non-exchangeable / non-changeable / non-refundable holidays / services and offers. Some of our holiday offers are stamped "Non-exchangeable, non-changeable, non-refundable". For these holidays or services, the following conditions replace the cancellation and modification conditions set out in article 4. 

  Non-exchangeable, non-refundable and non-changeable : In view of the preferential rate granted by ATEYA VACANCES, the subscription to the Offer / the services and/or the Stays booked cannot be exchanged, refunded or changed. No request for modification or cancellation will be considered. Regardless of the date on which the booking is cancelled, we will retain the booking fee and compensation equal to 100% of the total cost of the accommodation. No refund will be made for the non-use of any optional services that may have been booked and invoiced.

  NB / "Non-exchangeable, non-refundable" holidays are not eligible for cancellation insurance.

  No-shows

  If you do not turn up for your holiday, we will retain the booking fee initially paid, plus compensation equal to 100% of the total cost of the holiday. These special terms and conditions also apply to rates granted during our flash sales or our partners' flash sales, which are only valid for a limited period. 

• Modification at the customer's request : The fees below are applicable per file and exclude transfer fees (see article 4-1 of these Conditions of Sale). Any request to change the date, destination or departure city is considered as a cancellation. Please refer to the cancellation fee schedule above for this type of request. Airlines consider any error in the name and/or spelling of the passenger's name as a change of name, resulting in the cancellation of the non-refundable ticket and the purchase of a new ticket. All of these additional costs remain the responsibility of the customer and are in addition to the modification costs shown below. Change fees :

  France :
  - Up to 8 days before departure date: €35
  - Less than 8 days before departure date: 50% charge

  Outside France :
  - Up to 8 days before departure date: €75
  - Less than 8 days before departure date: 100% charge

5 - Modifications - Cancellation by the tour operator.

• Modifications : In accordance with Article L211-13 of the French Tourism Code, and due to the hazards that are always possible in organised trips, Ateya Vacances may be required to modify certain services provided for in the contract. In such cases, Ateya Vacances will endeavour to inform the customer in a clear and comprehensible manner as soon as it becomes aware of the change, by e-mail (if the information is available before the start of the trip) or through its local receptive agent (if the information is communicated at a time when it is not possible to inform the customer before departure). It will do its utmost to offer, as a minimum, services of identical quality to those booked by the customer. These changes may relate to the contracted accommodation (relocation, works, classification of accommodation, strike by hotel staff, etc.), flight plans, transport conditions, tour stages, visits, excursions contracted as part of the contract, car hire, etc. The customer will be entitled to a cancellation without charge if the change is minor, if the overall nature of the trip remains the same as that booked and if Ateya Vacances undertakes to inform the traveller in a clear, unambiguous and unambiguous manner. The customer will not be entitled to a cancellation without charge if the change is minor, if the overall nature of the trip remains identical to that booked and if Ateya Vacances undertakes to inform the traveller in a clear and comprehensible manner and on a durable medium.
• Cancellation : Ateya Vacances may cancel the holiday for the following reasons: If the minimum number of participants is not reached:
  - 20 days before the start of the holiday for stays of more than 6 days
  - 7 days before the start of the trip for stays of 2 to 6 days
  - 48 hours before the start of the trip for stays of less than 2 days

If exceptional and unavoidable circumstances prevent the execution of the contract. Ateya Vacances cannot be held responsible for cancellation on the above grounds and no compensation can be claimed by the customer.

6 - Formalities.

• General formalities : Prior to any subscription, the customer must ensure that each participant (adult, child, baby) is in possession of his/her own valid passport or national identity card (CNI). They must also ensure that the expiry date and validity of their document meet the requirements of the destination (and/or transit) country (e.g. valid for 6 months after the date of return). This document will be used for the planned trip. The customer must also be in possession of any other document(s) (family record book, visa, ESTA authorisation, AVE, PCR test, authorisation to leave the country, assistance/repatriation insurance for certain countries, etc.) required and in compliance with the requirements for transit and/or entry into the destination country(ies). Furthermore, the customer must bear in mind that the extension of the period of validity of the national identity card to 15 years is not recognised by all destination countries. Under certain offers and for certain departures, the customer will be able to choose his or her own flights with complete flexibility. This is why, before any validation, the tour operator invites the customer to also check that he/she meets the usual formalities for stopovers and transit countries for the flights he/she has selected. When the subscription is made through a travel agency, the latter remains responsible for information relating to administrative and health formalities in the country of stay and transit issued to customers. The customs and health information given on Ateya Vacances sales material is intended for French nationals only. It is therefore imperative that the customer informs the travel or reservation agent, prior to any subscription, if he/she is of foreign nationality, so that the agent can direct him/her to the competent consulate/embassy, which will provide him/her with the information required for the planned trip. The customer must take into account and scrupulously comply with all customs and health formalities, bearing the costs, and ensure that the surnames and first names appearing on their travel documents (reservations, tickets, exchange vouchers, etc.) correspond exactly to those appearing on their identity papers, passport, visas, etc. For people with a customary name and a biometric passport, the name to be provided is the first name that appears on the passport (generally the surname) and which is included in the number strip at the bottom of the passport. For customers whose national identity card (CNI) has been automatically extended by 5 years by the French government, Ateya Vacances strongly recommends the use of a valid passport as this extension is not taken into account by the authorities of several third countries. The tour operator cannot be held responsible if the customer nevertheless decides to travel with an identity document that has expired and is refused entry. Similarly, a customer who is turned away for failing to present the required documents (health and administrative) will not be entitled to any refund, apart from refundable airport taxes.
• Minors : If a child is travelling unaccompanied by both parents, does not have the same surname or is accompanied by a third party, an authorisation to leave the country will be required. You should therefore bring the child's family record book, identity document, this authorisation and a photocopy of the identity document of the person with parental authority. CERFA form no. 15646*01 can be downloaded from: https://www.formulaires.modernisation. gouv.fr/gf/cerfa_15646.do . For children with dual nationality (e.g. Moroccan, Tunisian) travelling with one parent or without, customers should contact their consulate/embassy before booking.
• Safety and health risks : Customers are advised to always consult and/or check the "travel advice" country information sheet for their destination on the MEAE website https://www.diplomatie.gouv.fr/fr/ and on the www.action-visas.com websites before and after taking out the contract (conditions are subject to change). https://solidarites-sante.gouv.fr/. You should also register on the Ariane website before your departure: https://fildariane.diplomatie.gouv.fr/fildariane-internet/accueil

7 - Transport.

• Carrier liability : In accordance with international conventions and the contract of carriage, the liability of airlines is exclusively limited, in the event of damage, complaints or claims of any kind, to the air transport of passengers and their baggage. In this respect, each carrier has its own general conditions of carriage (carriage of animals, liability, pregnant women, etc.) which the customer should familiarise himself with, as they are automatically applicable to him. These general conditions of carriage can be consulted on the website of the airline concerned. If it is not possible for the customer to access the airline's website, the customer may also ask Ateya Vacances to help them find the information they require. Pursuant to Decree N°2014-1095 of 26/09/2014, Ateya Vacances may be required to communicate its customers' data to the airline; the customer is informed of this and may not object, failing which the contract may not be executed. Passengers may also be contacted directly by the carrier, which has their contact details for the purposes of managing and executing the contract. If the passenger is informed directly by the airline of a change/cancellation to his/her flight, he/she must immediately inform Ateya Vacances in writing. If this change/cancellation is made at the passenger's discretion and incurs costs, Ateya Vacances cannot be held responsible. The tour operator is not itself an air carrier. It acts only as an intermediary between the passenger and the carrier. The conditions of carriage by air and the allocation of seats on board are governed solely by the airline and not by the tour operator, which cannot therefore be held responsible if customers are not seated side by side on board the aircraft, if there are changes to timetables, itineraries, airport changes, delays, cancellations, etc. These constraints are specific to air transport and the tour operator cannot be held responsible for them. These constraints are specific to air transport and are generally linked to airspace congestion, compliance with navigation rules, aircraft checks and handling, etc. The tour operator will inform the customer of the names of the 3 contractual or de facto carriers for each destination. The identity of the carrier will be communicated to the customer as soon as the tour operator is aware of it (generally via the airport notification). The name of the carrier may be changed up to the time of check-in without incurring the tour operator's liability. As flight schedules are set well in advance of departure and in accordance with Article R211-4 of the French Tourism Code, Ateya Vacances will provide the customer with indicative flight times at the time of booking. The customer is therefore informed that these schedules may be modified up to the time of departure due to the vagaries of air transport. Flights may be direct or involve one or more stopovers and/or connections, with or without a change of aircraft and/or a change of flight number, without the tour operator necessarily being informed. Itineraries are therefore also communicated to passengers for information purposes only. Flights may take place at night, which may mean arriving the day after the planned end date of the stay. We therefore strongly recommend that you do not make any personal or professional commitments within 48 hours of your return date. The airport is not guaranteed when the departure/arrival city has several airports (e.g. Roissy or Orly). The cost of buses, shuttles, taxis, etc. is borne by the customer. In accordance with international conventions, connections are not guaranteed. The customer must therefore allow for a long connection time between the departure or arrival of his international flight and his connection.
• Return flight confirmation : The return flight must be confirmed by the customer at least 72 hours before departure with the Ateya Vacances representative.
• Special flights : In the case of chartered flights, if the number of passengers is insufficient, Ateya Vacances may have to group the passengers on another flight or modify the scheduled flight. Similarly, for reasons beyond its control, the tour operator may be obliged to transport customers by any means of transport of its choice and in particular by land. In these 2 cases, the tour operator undertakes to inform the customer as early as possible before departure and to make every effort not to bring forward or delay the date of the scheduled flight by more than 48 hours.
• Flights chosen by the customer : For certain offers, customers may choose their own flights with complete flexibility. In this case, it is the customer's responsibility to allow sufficient connection time for their connections (recommended minimum connection time per connection: 2 hours) and to ensure that hold and/or cabin baggage is included for each passenger. Similarly, if the flight is scheduled with a stopover and/or a connection and a change of airport between two flights, the cost of shuttles between the two airports remains the responsibility of the customer who has selected the said flight.
• Baggage/Personal effects : All baggage is the responsibility of the customer. Each airline has its own baggage transport rules, which may change without notice (see the carrier's General Conditions). It is the customer's responsibility to check with their travel agent or on each airline's website which rules apply, and in particular the list of items that may not be carried. Not all our trips include a baggage allowance or cabin baggage. In this case, the information will be shown in one of the "price includes" or "price does not include" inserts. When hold baggage is permitted, the allowance is generally 15 kg. It may happen that the airline is not the same on the outward and return journeys, which is why customers are strongly advised to stick to an allowance of 15kg maximum. Any excess baggage will be charged by the airline at check-in. Cabin hand baggage is a small bag to be placed under the seat (max 40cm * 20 cm * 30 cm). Some "special" baggage (surfboards, golf clubs, etc.) is subject to a supplement to be paid at the airport and must be requested in advance from the tour operator. The organisation in charge of transfers between the airport and the hotel also reserves the right to apply a supplement for the transport of "special luggage". This supplement must be paid directly on site.

8 - Services.

• Duration of the trip : This is calculated from the day you are called to the departure airport until the day of your return, even if this is early in the morning. Our prices are calculated on the basis of nights and not days. Because of airline schedules or delays, the first and last days of your stay are devoted to transport. Similarly, the first and/or last night(s) may be shortened. The stay may also be extended in the event of an overnight return flight resulting in an arrival the day after the actual departure date.
• Tours : The tours and combined holidays/excursions offered in this brochure are subject to a minimum/maximum number of participants, which will be communicated at the time of contract subscription or on the product description. Ateya Vacances reserves the right to intervene in the chronological order of the programme, and/or to substitute one stage and/or excursion for another, in particular for reasons of weather, politics, local or religious festivals, or embargoes, without altering the content or progress of the programme.
• Transfers : The type of transfer included in the price is mentioned in the product description. There are various types of transfers (collective: serving several establishments; private: serving a single establishment; local public shuttles). Drivers and/or transfer operators may not speak French; transfers may be unassisted.
• Excursions : These are given for information only and the list is not exhaustive. Details of programmes, days of operation, availability, prices and bookings are made directly with the local correspondent unless otherwise stated in the description. They are subject to change and cancellation without notice by the organiser (due to local imperatives, minimum number of participants not reached, strikes, technical reasons, weather conditions, etc.). The prices of the excursions offered before departure are based on pre-season negotiated rates and include administration costs. They may therefore occasionally be more expensive than the excursions offered on site. The difference in price cannot be reimbursed. Excursions booked locally, whether or not mentioned in the programmes, and displayed in the hotels, are organised by local organisations independent of the hotelier and Ateya Vacances. They are purchased freely and do not form part of the contract signed with Ateya Vacances from France. The tour operator is therefore not responsible for the descriptions and prices. Any dispute, incident or accident arising during the course of the tour must be resolved on the spot with the organisation concerned and may not, under any circumstances, incur the liability of Ateya Vacances.
• Car hire : Each destination and rental company has its own rental conditions (minimum age, young driver conditions, return conditions, etc.). Customers should check with their travel agent or tour operator to make sure they are making an informed reservation. The rental period is calculated in 24-hour blocks from the time the vehicle is collected, multiplied by the number of rental day(s) booked. If the customer exceeds the agreed pick-up time, they will be billed for an additional day's hire for each 24-hour period started. Some hire companies may charge for additional insurance on site. The customer undertakes to be fully aware of all the clauses/supplements set out in the rental contract, which will be submitted to him/her on site by the hire company prior to signature. No refund will be given if the vehicle cannot be used due to a lack of formalities (invalid licence or not presented) or if the hire company offers promotional offers on site. For 7-day rentals, the vehicle may be collected/returned at the airport or collected/returned at the hotel, depending on availability and the hire company. The customer must therefore check the transfer arrangements before booking.
• Hotels : The categories of hotels mentioned in this brochure are those defined by the competent local authorities. Awarding standards differ from French hotel standards. Ateya Vacances endeavours to inform you as accurately as possible about the conditions of your accommodation, but no comparison can be made from one country to another or from one establishment to another. For reasons beyond the tour operator's control, some hoteliers (particularly Greek hotels at the start of the season) may substitute one hotel for another of a similar or higher category. Each hotel has its own rules and regulations, which the customer accepts and undertakes to respect. In the event of non-compliance with these rules, the hotelier may force the customer to leave the establishment without the customer being able to request any reimbursement or compensation. Not all hotels offered by Ateya Vacances have staff who speak French. The room is generally allocated between 3pm and 6pm, depending on the establishment, on the day of arrival, regardless of the flight arrival time, and the customer must leave the room before 12pm on the day of departure, regardless of the return flight time. Some hotels may require the room to be vacated by 10am on the day of departure, regardless of the time of the return flight. Customers may keep their rooms after 12 noon for a supplement payable directly to the hotel. Services (including all-inclusive catering) begin when the room is handed over and end when it is returned.
• Health measures linked to COVID 19 : Due to COVID 19, the hotelier reserves the right to reorganise or cancel certain services (entertainment, mini-clubs, spa/wellness centre, restaurants, equipment, buffets served by hotel staff, etc.). The hotelier will also apply the health protocols and barrier measures defined by its government. These protocols and measures may therefore differ from one country to another.
• Rooms : Only the category of room is contractual. Its location within the establishment (floor, wing, area, etc.) cannot be guaranteed. Double rooms usually have two single beds and very rarely a double bed. Triple and quadruple rooms are generally double rooms with extra beds/sofa beds. The comfort of these types of room (triple and quadruple) is basic. Single rooms are available at an additional cost and generally have a single bed. The size of the beds and extra beds for all these room types may differ from the standard French bed size for domestic use. In the event of cancellation by one of the two people booked in a double room, the remaining customer will have to pay the single room supplement. Connecting or side-by-side rooms are never guaranteed at the time of booking. Ateya Vacances will only submit the customer's special request to the hotelier, who will accommodate it according to availability. Rooms with a sea view may have a front or side view. This view may also sometimes be obstructed by another structure, by one or more trees, etc.
• Infrastructures/services : The hotel management has sole control over the operation of the air conditioning, which it chooses when it comes on. As part of an environmental initiative, swimming pools are increasingly heated by solar water heaters rather than mechanical systems. The water temperature therefore varies according to the amount of sunshine. The hotelier reserves the right to reorganise or cancel certain services (entertainment, restaurants, equipment, etc.) and to carry out certain work (particularly pool maintenance), depending on occupancy and/or seasonality. In particular, during the high season, there may not be enough parasols, deckchairs and sports equipment. The hotelier may also agree to the organisation of events without notifying Ateya Vacances in advance (weddings, spring breaks, gaypride, seminars, etc).
• Meals and drinks : Dinner on the first day may not be provided by the hotel if you arrive late, but some hotels provide a cold plate in your room. Breakfast is provided on the last day. In the event of an early departure, the customer must make a request to reception the day before departure, so that breakfast or a snack can be provided before departure. The service provided will then be more frugal and subject to the restaurant's opening hours. In the case of half-board or full-board, drinks are never included in the package (unless otherwise stated at the time of booking), including mineral water and bottled water, which are subject to a charge. Drinking water or water in carafes is not always available in some countries. The "all-inclusive" formula includes local drinks served by the glass only. Bottled water, imported drinks, squeezed fruit juices and espresso, latte, cappuccino etc. are extra.
• Quality of services : Before booking, the customer must ensure that the conditions at the destination are suitable (economic, political and religious situation, annual parades, public holidays, etc.). In this respect, they are aware that the standard of living, economic and sanitary conditions (electricity and/or water cuts, presence of insects) and the quality of services (catering, reception, etc.) in certain destinations may be different from or inferior to those to which they may be accustomed. For example, some establishments may be subject to water and/or electricity cuts, the presence of insects (beetles, mosquitoes, etc.), a low internet speed leading to a slowdown in the WIFI service, or an average quality of catering.
• Activities : Some of the activities on offer may present risks, particularly for young children, who remain the responsibility of their parents. Swimming pools are never supervised. Ateya Vacances cannot be held responsible for any incident or accident attributable to a lack of vigilance on the part of the customer. Depending on the season and/or the number of holidaymakers, certain activities or facilities may be cancelled or replaced. In particular, the practice of water sports is left to the discretion of the hotel management according to safety requirements and weather conditions.
• Babies : Baby cots are allocated according to the hotelier's availability. A supplement may be required on site, so they are not guaranteed at the time of booking. Baby meals must be arranged by guests before departure, as the hotel's catering may not be adapted to the child's needs.
• Children's activities Mini-club, Club ado : cannot take charge of children or adolescents who are febrile, ill or require special assistance or supervision. These children will remain under the care of their parents. In some establishments, enrolment of a minor in the "children's" services is subject to prior submission of a document certifying that the child is up to date with all compulsory vaccinations (photocopy of health record). They only operate with a minimum number of children to form a group, and activities may vary in intensity depending on the size of the group. The minimum age required varies from hotel to hotel. There is usually one closing day per week.

9 - Responsibilities

• Customer liability : Ateya Vacances declines all liability for the following events. The customer will not be reimbursed for any unused or partially used services (apart from airport taxes linked to the actual boarding of the passenger - In the event of partial use of airline tickets, some air carriers do not reimburse taxes) - in the event of loss or theft of tickets (tickets, e-tickets, vouchers, etc.); - in the event of the customer turning up at the airport to be met by a third party. if he/she is forbidden by the competent authorities to enter or leave a country for any reason whatsoever; - if he/she renounces his/her stay or any of the services provided for in the contract for any reason whatsoever; -if he/she disrupts the smooth running of a holiday, programme or activity or shows incivility and is excluded. If a passenger does not show up for boarding on the outbound flight, the airline may cancel the return flight. If the customer arrives at his destination by his own means and at his own expense and wishes to benefit from the remainder of the services ordered, he must inform Ateya Vacances in writing no later than the day of departure initially scheduled at the address resa@ateya.fr. Failure to do so will result in the cancellation of the order. The scheduled transfer between the airport and the place of stay will also be at the customer's expense. It is the customer's responsibility to report any shortcomings or claims concerning him/her on site: to the airline in the event of delays, damage or loss of baggage; to the local representative and/or the hotelier if the latter has not provided the services booked; to the transfer agent in the event of problems encountered during transfers; to the local police in the event of theft, assault, etc. and to the insurer in the event of illness or accident, if the traveller has taken out insurance.
• Tour Operator Liability : Ateya Vacances and the travel agency (where there is a party to the contract) are liable for the proper performance of all travel services included in the contract in accordance with Article L. 211-16. They may, however, exempt themselves from all or part of this liability if the damage is attributable either to the traveller or to a third party not involved in the provision of the services provided for in the contract and is of an unforeseeable or unavoidable nature, or to exceptional and unavoidable circumstances. They will provide assistance to the traveller if he is in difficulty, in accordance with article L. 211-17-1. Ateya Vacances will inform the customer of any changes to the description of the hotels or the course of the holiday offered, as soon as it is aware of such changes and has an alternative to offer the customer. In the event of the failure of one of Ateya Vacances' service providers during air transport or during the holiday, or for compelling reasons (political events, requisitions, strikes, weather conditions, etc.) Ateya Vacances may be required to substitute one means of transport for another, one hotel for another or to use a different itinerary. In the event of a special request, the tour operator will use its best efforts to ensure that any such request is complied with by the supplier of the service in question. However, the Tour Operator cannot guarantee any such requests, even if they have been communicated to it without the Tour Operator making a reservation. The tour operator can therefore under no circumstances be held responsible for any damage that may result from a special request not being taken into account. In this respect, it is the responsibility of the agency to advise the customer that any special request cannot be guaranteed.

10 - After-sales service.

• Complaints at destination : In accordance with paragraph II of article 211-16 of the French Tourism Code, the traveller is obliged to inform the local representative (contact details on the travel documents) and Ateya Vacances at resa@ateya.fr of any non-conformity that he/she observes during the performance of a travel service included in the contract. Ateya Vacances and its partners will endeavour to remedy the situation as soon as possible, unless this is impossible or would involve disproportionate costs in relation to the non-conformity and the cost of the holiday. Any commercial gesture, refund or compensation offered on the spot will be the only compensation.
• Complaints on return of the holiday : All complaints must be sent by the customer in writing to qualite@ateya.fr, or by post to Ateya Vacances, 425 rue René Descartes - Bât. A - 13100 Aix-en-Provence, no later than 30 days after the end of the holiday. Only the contractual elements will be considered. For services subject to a supplement (sea view, superior room, etc.), only services not honoured on site will be reimbursed. No subjective assessment will be taken into account. Ateya Vacances reserves the right to reduce the amount of compensation if no non-conformity has been reported by the customer during his/her stay.
• Airline disputes : Any claim relating to a flight delay, and in particular any request for the application of EC regulation 261/2004 and the Sturgeon ruling, must be addressed by the passenger directly to the airline, as the Tour Operator is not itself subject to this text. Ateya Vacances can assist the passenger in formulating his request. In the event of damage, late delivery or loss of baggage, the passenger must make a declaration of irregularity to the airport authorities as soon as this is established. They must then send their claim, together with all the supporting documents required for its examination, directly to the airline or its insurer and not to Ateya Vacances, within the time limits imposed by international conventions. Passengers who have taken out flight / baggage delay insurance should contact the insurer.
• Lost/forgotten personal belongings : Ateya Vacances cannot be held responsible for personal belongings/objects left behind by the customer and will not be responsible for their search or repatriation. The customer remains solely responsible for these personal objects, luggage, clothing, etc. left unattended, whether in the airport area, during transfers or during the stay at the hotel.
• Mediation : The customer may contact the Tourism Ombudsman via the www.mtv.travel website if no response is received from Ateya Vacances within 2 months or if the response does not satisfy the customer. For bookings made online, complaints may be made via the https://webgate.ec.europa.eu/odr platform.

11 - Applicable law.

Ateya Vacances is a company incorporated under French law. The law applicable to our contractual relationship is therefore French law. Any dispute relating to their interpretation and/or performance shall be subject to the jurisdiction of the French courts. Should one or more provisions of these terms and conditions be declared invalid by a competent court or in application of a law or regulation, the other provisions shall retain their full force and effect.

12 - Insurance.

No insurance is included in the price of the trip offered by Ateya Vacances. It is therefore strongly recommended that travellers take out one of the insurance policies offered by Ateya Vacances prior to final confirmation of their reservation, in order to be covered in the event of cancellation, need for medical assistance during the stay, interruption of stay, repatriation, etc. Full details are available on our website and/or on request from our booking agents. Once taken out, the insurance is neither transferable nor refundable. Cancellation period: If the customer can provide proof of previous insurance cover for the risks covered by the insurance taken out, the customer may cancel the insurance taken out within 14 days of its conclusion and for as long as no cover has been implemented, unless the insurance is taken out 30 days or less before departure. Under the terms of the insurance contract, claims must be made directly to the insurer and not to the Tour Operator.

13 - Privacy policy and personal information.

By booking a holiday with Ateya Vacances, the end customer expressly accepts the terms of the Ateya Vacances privacy policy, which he acknowledges having read in full prior to booking. In order to conclude, manage and execute the contract, the end customer's personal data will be communicated to Ateya Vacances' partner suppliers (carriers, hoteliers, receptive agents, etc.), some of whom may be located outside the European Union. The customer has a right of access, rectification or deletion, as well as a right to the portability of his/her data or to the limitation of its processing. They may also, for reasons relating to their particular situation, oppose the processing of their data. However, certain data is necessary for the management of the reservation and/or the organisation of the trip; therefore, any refusal on the part of the customer to communicate such data may prevent the management and execution of the reservation and/or the organisation of the trip without Ateya Vacances being held liable. The customer may exercise these rights by writing a simple letter to : Ateya Vacances- 425 rue René Descartes - bât. A -13100 AIX-EN-PROVENCE or by writing to contact@ateya.fr. The customer also has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (www.cnil.fr).

In accordance with article L 223-2 of the French Consumer Code, you have the option of registering on a list of people who do not wish to be contacted by telephone.

ATEYA VACANCES, SAS with share capital of €10,000 IM 013160003
Financial guarantee: APST
15, avenue Carnot 75017 Paris
Civil and professional liability guarantee
Allianz I.A.R.D,

 1 cours Michelet - CS 30051 - 92076 PARIS LA DEFENSE CEDEX R.C.S : 542 110 921 - Nanterre